Ben Simmonds | UX consulting

On a typical project I will

Clarify users' needs through research
Visualise the service-improvement opportunities
Define the models and flows behind the service
Help sharpen propositions and strategy
Build and test proof-of-concepts and prototypes

Experience

I have worked on over a hundred projects around the world for companies including Samsung, Virgin, 02, Channel 4, npower, Hargreaves Lansdown, Waitrose.

Ask me about:

Redesigning 02’s website, improving usability and brand scores.

Leading the design of a brand new financial service for Virgin Money and Aberdeen Standard.

Helping redesign the UK’s largest investment platform, improving usability and reducing burden on the call centre.

(View more on LinkedIn)

Hire me

You can hire me as:

Your senior UX or Service Design practitioner
A mentor/coach for your team
Or to deliver one-off services like service health-checks, user-testing, proof-of-concepts.

I had the pleasure of working with Ben at Virgin Money.

As well as being a genuine and very nice guy, Ben has a real gift for explaining the intricacies, fundamentals and best practice of user-centred design.

He can present complex issues in an easily digestible way.

He created processes that were enjoyable, and as a result were fantastic at uniting various teams.

He never gets flustered and has the patience of a saint when dealing with creatives, developers, marketing people and of course demanding CEO's.”

Tim Gambrill, Customer Director - Virgin Money